Case study
Seeing the meeting from both sides
A leader wanted to help colleagues understand why hybrid meetings can so easily lead to misunderstanding.
The challenge was to make a familiar workplace problem visible. In hybrid meetings, people often experience the same conversation differently. What one person intends as efficient or harmless can be heard by someone else as dismissive, unclear or excluding.
Communication often fails in the gap between what someone meant and what someone else experienced
We created a short split-screen drama showing the same virtual meeting from two perspectives: what one person meant, and what another person experienced.
The format made the learning immediately recognisable. It allowed audiences to notice the small moments where communication can drift: tone, timing, assumptions, interruptions, silence, body language and what is left unsaid.
Our role combined storytelling, learning design and production. We worked with the client to create a scenario that felt credible rather than exaggerated, giving teams a way to discuss everyday behaviours without making the film feel accusatory.
The finished drama helped teams reflect on hybrid communication from multiple perspectives. It opened up practical conversations about how people listen, check understanding, chair meetings and make space for others to contribute.
The result was a workplace learning film that made an invisible problem easier to see, discuss and change.
